July 2009

Thursday, 9 July 2009

Car Rental Kyrenia Service

As an employee of Kyrenia car rental service, I take pride in our service and our customers. You would be amazed at the number of visitors to North Cyprus that come back to us time and time again. We love all of our customers and their opinion of our service is a very big deal to us. We cannot fix anything our customers have a problem with if we don’t know about them, so hearing from our customers is something we look forward to.

I am part of Pacific Rent A Car’s Service Excellence team and every month I pull together our customer surveys to see what they have to say. I’m especially interested in what our customers would like to see us improve. I must admit that I do get a chuckle out of some of things they ask for. I will be the first one to say that some of the requests are a little farfetched. But other suggestions have been really great – such as carrying car seats for our customers who have small children and my co-workers and I have actually wondered why we didn’t do what our customers suggested in the first place.

In order to get the best feedback from our clients we contact all of the people who have rented from us. Our car hire clients are from all around the world and we use an outside source to collect out surveys and send us the results. I know I prefer to have an unbiased and impartial view of the results sent to me so that I am not influenced in any way and can suggest changes that make sense. All of us at Pacific work on our survey and as we get more customers using our service we send out more surveys for feedback. How else are we going to build up a report with our customers if we don’t know how they feel?

I thought it was important when we developed our survey to ask our customers right off the bat if they would recommend us to a friend who is visiting North Cyprus. The answer is graded on a scale of 1 to 10 and the majority of our survey results come back with a score above 5, the mid range ‘maybe, maybe not’ spot. Our results have been consistent too over the last few years and that shows us that we are definitely on the right track to pleasing our customers and ensuring that they come back time and time again.

We also ask our clients how satisfied they were with the service we provided them. We want to know about all facets of our service, from the time they pick up the car from us at the airport to the time they bring the car back. We even ask if they required our free road side service because it’s important to know how well we responded to any problems they had with their vehicle. The survey I send out targets as many things as possible so that we can pinpoint any recurring issues right away and correct them in addition to passing on suggestions for improvement. And of course, I also pass along the praise we get.

If you should happen to hire a car from our office and you receive a survey from me, please fill it out and send it back. I want to hear from you and I want to know just how well we have been able to serve you while you have been in North Cyprus.