20 July 2019
Hi Pacific team,
A quick email to say thank you to all you lovely ladies who helped me with extending the vehicle.The customer service is tremendous. What a great experience. Easy to book, easy to contact and very accommodating. Considering I had to change my booking before I even arrived and then again whilst I was there. Thank you for all your help and making the experience easy and smooth. I will be sure to recommend friends and family. Kind regards, Tanya
20 May 2018
When I returned to Denmark and switched on my phone, I discovered that there was a message from your colleague, Vicky.She had called sometime ago, because she had received information that allegedly we had had a flat tyre, and if we required any assistance. She just wanted to make sure that everything was all right with us and the car. Fortunately enough, we never had any problem, so it has probably been a case of mistaken identity. However, I would just like you to convey to Vicky that we really appreciate her call, enquiry and concern. It only confirms our impression of your company as very professional and with attention to detail. Best regards Steen
10 November 2017
We wanted to send an email to pass on our huge thanks for yourself and amazing team in getting us going again today!Apologies for the call and request, when we left the main road the car said there was 80km left in the car and the light was not on. So we set off up the mountain then about a 1/4 of the way up the light came on. The trip computer showed there was still 60km in the tank. So we pulled over and worked out that we could visit the castle head back down to the station and still have fuel in the car based on the cars fuel reading. When we reached the top it showed that there was still about 40km in the tank. We visited the castle and then when started the car it showed there was no fuel on the trip computer. We really didn't want to risk damaging the car by trying to drive it to a station. So we thought it best to call. As i said we cant thank you and the member of your team who brought the fuel to us (please thank him for us).
22 December 2016
Hi Rosemarie. Just a quick message to say "well done" to you all there for excellent service during my recent 3+ weeks rental. The pick up at Ercan went without hassle, the change of car due to a warning light coming on after a fortnight was sorted out incredibly fast, the guidance I got when concerned about possibly extending for a day if Ercan ATC went out on strike as mooted was reassuring (but thankfully not needed), and the price & car were both good. I am well impressed and look forward to us working together again during several trips to Catalkoy in 2017. Seasons greetings to you all and here's wishing you a happy & safe 2017. A.Harvey.
08 April 2015
**We have used Pacific Rent A Car on all visits to North Cyprus since 2012, and they have never let us down. This includes bringing corrected documentation from Kyrenia to us in Yenierenkoy- we didn't even know it was wrongly completed! More importantly, their Rep has never been hard to find or absent from Ercan on arrival, and their returns procedure couldn't be simpler. Cars are ALWAYS what we asked for (or upgraded), so to sum up, "everything you want from a car rental company- and more!"
**The service is very good ; the person who did welcome us at ercan airport was efficient and friendly ; the car was perfectly clean . no worries about possible incidents on the car, as the insurance is perfect(only tires are not covered) we look forward to come again, and rent with Pacific
**I found the service very accomadating. I arrived early to pick up car and the car was ready. One thing it was unclear where to leave the car and keys at Ercan airport as there were no signs. Perhaps the rental company should inform the client about drop off procedures at airport. **The staff are very friendly and helpful, the car did everything that we wanted. It was delivered at the time requested and the transaction was quick and easy.The whole experience was very good and we would certainly use them again.
**Car delivered approx on time to hotel. We had been upgraded to Ford Kuga from Jimny as they had a problem with the Jimny, without any extra charge. Fuel in as requested, called to confirm fuel type when adding more fuel, and received immediate support and correct response. Rep advised us we could drop key at reception on final morning to save us waiting for her to collect car, and this was very helpful so we could go out for the day early without needing to wait around. Easy, hassle free and good value.
10 February 2015
** Rose, Just a quick note to thank you for your prompt and professional services.The car was great and we had a great time.I will use your services again and will recommend you. Thanks again. Hasan
29 January 2015
** Hi Rose, Were coming back again in April and I was wondering what offers you might have. We rented the Matrix Auto last time and were really impressed with it very spacious and a good high up view point. Thanks, Sandy
14 October 2014
** Hi Rose, Thank you for efficiently organising our hire requests.Would you kindly forward a sincere thank you to the staff at Pacific who collected us for our taxi transfer and delivered our hire car I appreciate this takes a team to ensure vehicles run with out a hitch and are presented in pristine condition. Thanks once again Already looking forward to our holiday next year Regards Andy
16 July 2014
** Hi Rose, The car has been great and your companys service has been fantastic and very professional. We have family living in TRNC and will quite likely be returning on a regular basis. We will definately use Pacific again and will recommend you to other people we know. Thankyou once again for your help. Graham J.
09 July 2014
** Hi, Thank you for an excellent service regarding our car rental today. We had a very nice time! All the best, Heidi S.
09 July 2014
** Good Afternoon, I would just like to say Thank you. For the good communication, great taxi drivers and service that you gave to us. The jeep we hired was a little rickety but it was fab and added more fun to our stay. The car to travel down South was amazing, an such a beautiful car. Great service would recommend to anyone visiting the North of the island. Christina and Wallace
24 June 2013
** Dear Daria, dear Pacific-rentals-team, I opend my emails now and it is very kind of you, that I got this nice letter from you. I would have sent you an email anyway because I wanted to say "THANK YOU" that you organized everything so perfect. You gave me a secure and new car without any problems, so I could enjoy relaxed holidays in my beloved North Cyprus. Also the man, he brought me the car (sorry, I forgot the name), was very kind and polite. I took care about the car and the speed. I am looking forward visiting North Cyprus again as soon as possible and then I'll contact you for sure to hire a car from your company. I also tell friends about your excellent service. I am back in Austria now. I enjoyed 2 nice days and the temperature from yesterday until today dropet about 20 degrees from 31 to 11 degrees and it is heavily raining. One more reason to turn to NC. Thank you and best regards from Austria Heidi K.
19 June 2013
** Thanks for your email; we are happy to comment on your service as follows: We have used your company for several years now, and as always, were very pleased with the quality of the car provided. You also provided us with a very professional service from the time we booked the car until the end of our trip, and we always find your staff very friendly and helpful. We will definitely be using your company again and are happy to recommend you to our family and friends. Best wishes Richard Emin
24 May 2013
** Dear Pacific Car Hire, thank you for the good service and nice price for the rental care, no comments further, it was all good, the Hyundai Matrix and the swap over to the Suzuki Jeep! Best regards, Hendrikus in 't Veld
Dear Daria, Thank you for your email. We were very pleased with the Ford Focus we rented from you. The delivery of the car to our house was very well organised and the car arrived on time. We will definitely be arranging to rent another car from you when we return to Cyprus in September. We also find your arrangements for meeting us at the airport very helpful. With many thanks, With regards, Victoria Regan
** We were very pleased with the airport transfers, and our car hire. Everything was on time, the drivers were polite, and helpful, and the rental car was perfect. We would use your company again and would gladly recommend you to anybody else coming to Cyrus. Also we thought your prices were very reasonable. Thankyou very much Kind Regards The Newcombe family
**Dear Madam or Sir, the booking on your website was very easy and with fast response. Delivery was very punctual and without any difficulties. I really enjoyed the car and would very much like to rent a car at pacific-rentals again. The only thing you could improve is offering a booking service in german. Yours sincerely Stefan Porschke
20 December 2012
** I recently hired a car from you in Kyrenia and you also arranged taxi transfers from and to Larnaca Airport for my wife and I.We wish to express my thanks for the punctual and professional service you gave which helped to make our holiday so enjoyable. I would have no hesitation in recommending your company to others.Many thanks for the service.
** Thank you for the excellent service and great car. This was the second occassion I have rented from Pacific and have been very pleased with the prompt and friendly service and excellent cars provided each time. I would not hesitate to recommend your company should any body ask about hiring a car in North Cyprus.
** I have just realised that we haven't thanked you for the car we used whilst in Cyprus recently. We wanted to let you know that we were very pleased with it and your service as usual was excellent. See you again next year.
** They will be our last guests of the 2012 season so a good opportunity to thank you and Pacific for your brilliant support (again). I feel very well looked after and you always respond to any particular requirements (and occasional favours). My guests certainly remark on the support they get with the efficient transfers and car delivery etc. Another busy (final) rental year in 2013 approaching so look forward to popping by the office when we come out for our Easter break and thanking you all personally. All the best to you, for the business and have a nice Christmas (and a Happy New Year!!)
18 August 2012
** We have been impressed with the car and transfer plus your communication, we hope to be out again next year.
** Almost the same as last year... We were really happy with the car and the fantastic service. I didn't mention that I couldn't drive an automatic, thankfully this was not a problem for you and you dealt with my problem by changing the car in less than 30mins. Seriously, what you deliver is a really cracking service. You deserve to have the most successful car hire business in N. Cyprus.
** Just wanted to say a big thank you for all your help with the car and taxis, everything was perfect. Also thanks for the lift back to the apartment was very kind of you! Really missing being there right now!!
** Just had Vanssa & Gary Terry who stayed at our villa for the last two weeks, they could not believe how efficent and courteous the people from Pacific Rent-a-Car were they are well travelled people, and this was the best service they have recieved bar none, so just passing on a big thank from the Terry family.
04 January 2012
I hope you are well and now refreshed from your Christmas festivities! which I am sure you enjoyed with your family. Here in the UK its cold, windy and wet-"no change there" I hear you say. As its 2012 I thought I would cheer myself up by thinking about coming over to sunny TRNC. We have used Pacific since 2005 and always enjoyed excellent service with customer loyalty prices
Give my best wishes to Berkan and his Team and I hope you all have a busy 2012.
Kind regards, Keith Whittingham
04 January 2012
Happy New Year to you and all the guys there, firstly thank you for everything with our recent xmas/new year trip out there, everything was as always excellent service.
08 January 2012
Thank You for Your E-mail of 24 December 2011 with Seasons Greetings and very kind wishes for the year 2012. In return may I alsow wish You and all those dear for You good health, prosperity and sucsess not only in 2012 but in all years to come!
I am a permanent customer of Your company and so far is completely satisfied with the servises provided. Thank You again, Sincerily, Pavel
2010 Pacific Car Hire Testimonials:
I would like to thank you and all the staff at Pacific Rent-A-Car for the levels you service you provided during our recent, rather prolonged, stay in Cyprus. Every request was meet with good humour and prompt service and I certainly have no problem in recommending your organisation to others. I can assure you that you will remain the Company we use on all future visits to the island.
Please use this mail as a reference and should any one want confirmation your organisation's abilities please ask them to ring the number below.
With the best of regards,
Bill & Samantha McKeown
Dear Iesha (sorry not sure of the spelling)
I just wanted to thank you for your help and understanding on Tues
pm/Weds am when we weren't sure whether we would be able to get back to
the UK because of the grounding of the CTA aircraft.
You made a stressful situation easier to bear, thanks once again for
Gerry & Roy Blackall
To Sue Mehdyoun
Thank you for the help you gave us during our stay in Northern Cyprus, and the help with extending our booking during the volcanic ash incident.As we had to leave on Wednesday on the second flight out of Ercan, we didn't get the extended stay we hoped for, were as some visitors got nearly a week extra. Once again our thanks to you, and for the orange and the ice creams.
Many thanks Jim and Dot Sellers
Just a note to say how pleased we have been with the service from Pacific. The pick up was excellent and the car fine. Thanks for your help with the adjusted travel plans.
Thank you for the car I hired during my recent stay in N Cyprus. Especially taking into account the 3 hour delay on the flight. Your representative was most helpful and got us on our way quickly. I am a regular visitor to the island and will happily use your company again.
Hi, just to say that we were very happy with your service, your representative (sorry, I ve forgotten his name) drove us to our hotel (25 mins drive) as a favour! This type of customer service has more or less disappeared in the UK I feel!! Thank you again, and please pass on this thank you to your driver.
After a very bad experience with another car hire company last year, I just wanted to let you know how pleased we are with the car and also with your very helpful and polite service. I shall definitely reccommend your company
I wanted to take this opportunity to thank Pacific Car Rentals for their efficiency, prompt and friendly service and above all meeting my requirements though we did have to pay for petrol on collection but that was no problem for me it was my colleague who wanted to arrange own fuel.
I apologise for having to return the car dirty but due to the rain some days and the muddy track to where I was staying made it a hard task to keep clean.
Thanking you once again and hope you can be of assistance in the near future. If you have any updates about when Pacific allow cars to the South please let me know.
If i haven't already emailed you to say thank you for the lovely service, Thank You!
I will book again through you next time round. I also gave you a mention on Tripadvisor.com
See you next time.
just wanted to let you know that we were very pleased with the service provided by your company. We are in the process of purchasing a property in Northern Cyprus and will definately be back in touch to organise car hire and airport transfers when we visit again next year.
Regards Anne Reeves
This is just a short note to say thank you very much to you and your team for all your help. We were very pleased with the car and found the whole 'Pacific Car Rental experience' to be superb.
With that in mind, we will definitely be contacting you for all of our car rental needs in TRNC.
Please pass on my sincere apologies to the young lady who I obviously woke up by calling the emergency number early on Monday. I didn't know what else to do because the area your guy said to leave the car in was cordoned off and the guard wouldn't let me in and wanted to make sure you could find the car AND be aware that I had to leave it in the pay car park.
I hope this didn't cause a problem and once again, please pass my apologies onto her.
Kevin M Dulson
We hired a car from you from 4th to 16th September; delivered and reclaimed from the Hideaway Club.
I just want you to know that I was well satisfied with the car which you supplied. It was relatively new, spacious and comfortable.
We had a lovely holiday in TRNC - at first we did not have the Jimny - there was a problem at the airport with delayed flights - you sent a old Vitara . In 4 days we exchanged the Vitara for a new Jimny. We were very happy - thank you. And thank you to your staff - the ladies are very good and helped us very much.
We love Pacific.
Vincent and Judy
Sue & Colleagues
2009 Pacific Car Hire Testimonials:
Sue & Colleagues
Just a quick line to thank you for your excellent service during our stay in Kyrenia. I was particularly impressed with your response to our car accident on Friday 31st July.
It was reassuring to see you at the hospital where my grandson and I where taken for our check up and it meant a lot to me (but I hope you don't have to do that too often).
We were (are still) sore from our injuries but we are thankful that it was not worse. We realise that it could have been. Anyway for you to come to the hospital in person with your colleague was super customer service and you made the process of replacing our hire car very easy indeed.
Thanks also for arranging our faultless tranfers to and from Larnaca. It takes away any worry and allows people to get with enjoying their holiday.
We will most definitely be using Pacific Rentals again next time with visit Kyrenia when we hope to have, how shall I put it, a less incident packed visit.
Many Thanks Once Again
Les Lovatt (Bolton UK)
Well we are back in the rain in the good old UK.
Just want to thank you once again for the great service you provided. The transfer from Larnaca and the pick up of the hire car went smoothly. Of course we do recommend you to all our friends.
The bad news is that we have bought a vehicle for the TRNC.
Would you still arrange transfers from Larnaca Airport to Lapta.
Hope to hear from you soon.
I would just like to say thank you for arranging our airport transfer's
And the hire car, everything went very smoothly and all on time.
Mr Terry Ryall
You may remember me,i called in to see you a couple of times last week and you kindly helped me out,we had the blue Punto.
Anyway ,just a brief note to say how impressed we were with the excellent service we received from Pacific during our visit to Cyprus.
The airport pick up and drop off was fantastic and very efficient and a good price,and the car hire was also fantastic and efficient.We were very impressed with the whole thing and it was also good to have you there as back up!
Thanks a lot and we will definately use Pacific again and recommend you to all our friends going to Cyprus.
Best Rgards Tom & June Howarth
I would like t thank you very much for the excellent service provided on my recent trip. The car and transfers were excellent and I would have no hesitation in using your company again and would certainly recommend you to friends.
I would also like to mention the honesty of the man who we left the car with yesterday for coming to me with my wallet which I had left in the car. I know a lot of people in a lot of countries may not have done that. Thank You
Dear Sue - a note to say thank you for arranging our taxi transfers and hire car for our stay in North Cyprus last week.
Everything went like clockwork. The drivers were prompt and friendly, the taxis spacious, and the new model of hire car was suitable for children, car seat and buggy etc!.
We will certainly contact Pacific again on our next trip and will be happy to recommend your company to our friends.
Ment to get back to you earlier. Just wanted to say thanks for a great service.
The car was great and just what we wanted, nice and clean when it was dropped off and spot on for time.
We will be in touch with you for our 2 holidays next year usually April and July.
Hope you are still competitive next year.
Thinking about you picking us up from Larnaca airport.
Once again thanks
Many thanks for your excellent services and professional approach, customer relations the best I have seen. Well done to the team. We will be back soon hopefully.
Best Regards, Joe
I am writing to thank you very much for the excellent service which you supplied during our stay in Cyprus recently. The hire car was excellent, very easy to drive, and very reliable.
We were also very impressed with our taxi driver, Ahmed, who was very prompt, even at 5.30 in the morning. He was polite, helpful and efficient, and enabled us to begin and end our holiday pleasantly, with no worries.
We were sorry we did not meet you this time, but we hope we shall in the future, when we will be very keen to use your services again.
Thank you, too, for being so accommodating about our flight changes!
With all good wishes,
Celia and Mike Barker.
I would just like to thank you for providing two
excellent cars that suited our requirements entirely. Moreover it was a
pleasure doing business with you, and I hope in the future to rent from you
What time will the jeep be delivered on the 11th? We are visiting friends so need the jeep quite early.
May I thank you again for your excellent service and quick response?
Please can we book a 4 x 4 hard top (your newish red one) vehicle for next September. I book early so we can get the 4 x 4 we want please!!
Thank you for your excellent service to us
With best wishes,Vicki
Good afternoon Berkan,
First of all I would like to thank you for the excellent vehicle we rented from you last month, it was a Suzuki Escudo auto which we enjoyed touring Northern Cyprus in immensely.
I would like to book this again for our next visit in December.
This is an e-mail to thank you once again for an excellent service that you provide. I hired a Suzuki jeep from you last week and it was in excellent condition and your rep was there to meet me at Ercan Airport on time. I will always recommend your company to family & friends who visit the TRNC.
Thanks for your reply........glad we were able to come to an agreement
and confirm that we will be everything through yourselves as the
service was excellent on our last visit.......... Helen
Hi, my name is Steve, I booked a suzuki jeep through Berkan 2 weeks ago. We were staying at the Jasmine Court. I was very happy with the price and service.
Just a short note to thank you for the excellent service recieved from you and your company. My time in Cyprus was made a lot more enjoyable by having a reliable vehicle that gave me no trouble at all and was economical in all respects.
I look forward to doing business with you again in the future.
Thanks again for the excellent service. Unfortunately we haven't been able
to meet in person but who knows maybe next time!
Hopefully we returned the car according to expectations. Please do not
hesitate to let us know if something wasn't right.
I now have all my flight details & would like to confirm a booking. My preference is for a Ford Focus or Astra or Ford Fiesta & I would be grateful if it is possible to supply these but equivalent is good. I was very pleased with your company's service earlier this year.
I will require the vitara hard top from the morning of the 12th of April delievered to my villa in Catalkoy until departure on 25th April. Making a total of 13 days hire. For the return to Larnaca airport with the flight at 21:45hrs perhaps you can reccommend what time we would need to leave our villa in Catalkoy to get to Larnaca airport in time.
Once again many thanks for your excellent service. Look forward to your reply.
Best wishes, Alan Wilkinson
I would like to thank you for the service, it was excellent, the car arrived on time and the vehicle was in good order, I am very impressed and will recommend anyone I know who wants to hire a vehicle to come to you when they are in Kyrenia.
I will keep your details as we will be coming back next year or maybe sooner.
We arrived back in the UK yesterday after 7 weeks in Cyprus. Just wanted to let you know that we were very pleased with the car that you supplied us, a Hyundai Matrix and really appreciated the automatic transmission.
Thanks, we will be coming back In October hopefully so will be in contact in due course for a further hire car.
Roy & Gerry Blackall