Pacific Rent-a-Car Top FAQ
What is CDW?
The Collision Damage Waiver, or ‘CDW’, are a set of terms which allow the insurance policy to waive the costs of any damage incurred to the car in the event of a collision.
- Is the CDW included in the rental price?
Which parts of the car are excluded from the main insurance?
Our insurance does not cover the following:
- Tyres and Tyre related parts (including spare tyre)
- Interior accessories – mechanic and electrical components, such as stereo, gear stick, indicator stalk (MFS) etc.
- Undercarriage of the vehicle
What is the minimum and maximum age limit?
Our minimum age limit is 25, we do not have an upper age limit.
Is Personal Accident Insurance (PAI) included in our policy?
Personal accident insurance (PAI) is an agreement between the insurance company and the person insured where the former will provide financial compensation to the latter or his/her family in case of permanent disability/death caused directly and only due to any accident. We do not have PAI included in our insurance.
How much does it cost to add other drivers to my rental agreement?
A total of 3 drivers can be added to the rental agreement and they are all free of charge.
How do I pay for my booking?
You can opt to pay via credit card or cash on the day or you can pay in advance through our secure online system, all data on the page is encrypted with 128-bit SSL technology to provide best possible data security.
If I provide my card details online at the time of booking, will the payment be debited automatically?
The payment will be debited manually from our back office 1-3 days before your pick-up date.
Do I need to pay a deposit?
We do not require any deposits for the booking.
About Early Returns & Refunds
If I have prepaid for a booking but cancel before my pick-up date, do I get a refund?
If you cancel your booking before your pick-up date, we will fully refund your payment back into your account. *
* full refund is only possible for prepaid bookings if the booking was made directly through Pacific Rentals. We cannot refund any money taken by any Broker or mediatory company.
Will I receive a refund if I return the car earlier than the date agreed?
If the car is returned earlier than originally booked, then we provide a 50% refund of the remaining days. However, our customers can also opt to have the full unused amount put into their account to use again on their next booking.
How well in advance do I need to place a booking?
Bookings can be made up to 24 hours before arrival. Should you need a car urgently please make sure to call us on 0090 542 852 1920 after you have placed a booking on our website.
Will I be charged for cancelling a booking?
We have no cancellation fees; however, we would prefer to be notified of the cancellation at least 48 hours before your pick-up date.
How will I know if my booking has been confirmed?
Once we have placed the booking into our system and have reserved a car, we will send you a confirmation voucher containing your reference number via email, so please make sure to provide your email address correctly.
Can I change my selected car group?
If you have booked in advance, it is possible to change your selected car group. All changes are subject to price change. By sending us an email at firstname.lastname@example.org you can change your car group. Please make sure you provide your reference number in the email. It is not possible to change your car group at the time of pick-up if it was not requested priorly.
What is the minimum hire period?
Our minimum hire period is 3 days.
Do you have a grace period?
Our grace period is 3 hours. If your drop off time exceeds your pick-up time by 3+ hours, you will be charged an extra day.
What does the car hire rate include?
The price provided includes the following.
- 24-hour rental
- Unlimited mileage
- 24-hour Roadside Assistance
- Full Insurance with CDW
- A full service before your hire
- Replacement vehicle in case of a breakdown
I would like to book a car long-term, but the website prices are above my budget, can you help with that?
If you are considering a long-term rental, please email us directly on email@example.com we can provide you with more options suitable for your budget.
About Pick Up/Drop Off
What is the pick-up procedure at Ercan Airport?
We track your flight by the flight number and scheduled arrival time you have provided at the time of booking. After you pass through passport control and baggage claim, our driver will be waiting for you outside. You will be greeted as you come through arrivals by the driver who will be holding a card with your name printed on it.
Can I collect a car from Ercan Airport at any time?
You can collect a car from Ercan Airport any day at any time, we are available for pick-up and drop off 24/7
What is the Drop-Off procedure for Ercan Airport?
Once you enter the airport, park the car in any free spot in the main parking area A. Remove all your belongings from the hire car, lock the doors and drop the key into the key box labelled “Pacific Rent A Car” Should you have locating this box, then please place the car keys under the drivers mat and leave all doors unlocked.
Can you deliver the car to our accommodation?
We do provide a delivery service to selected locations in North Cyprus, however certain locations may have a delivery fee. To see if your area has a delivery fee please visit https://www.pacific-rentals.com/delivery-charge.asp.
Do you collect the car from our accommodation at the end of our stay?
It is possible to have the car collected from your place of stay. All you have to do is park your car in a place accessible by our drivers, place the car keys under the drivers mat and leave the doors unlocked.
What are your delivery and collection times?
Deliveries start in the morning at 9am (09:00) and continue till 5pm (17:00). Early morning deliveries are done between 9-11am (09:00-11:00) as we usually have a busy schedule. Collections are done between 9am (09:00) and 7pm (19:00).
Is it possible to collect and return the hire car to your office in Kyrenia?
Our office is a 24-hour station, and we are open 7 days a week, so, it is possible to collect and return your car at our office at any time on any day.
What do I need to show at the time of pick-up?
All drivers must be present and show their passport/ID and licenses on the day. We do not accept pictures or photocopies of any of the required documents. Only persons written on the rental agreement will be permitted to drive the hire car.
Do I need an international driver's licence, or will you accept my national licence?
We accept both national and international licenses, however, the license presented must be in English.
About Our Cars
Do your cars have Air Conditioning (A/C)?
All our hire cars have air conditioning, please make sure you ask your representative about the A/C when picking up your hire car.
Are your cars left-hand drives (LHD) or right-hand drives (RHD)?
All our cars are Right Hand Drives (RHD), Cyprus has a Left-Hand Traffic, which means the traffic keeps to the left and gives way to the right on roundabouts. It is the same system as the United Kingdom.
Do our cars come with Radio, CD player, Bluetooth, AUX port and USB ports?
All our cars have fully functional, radio, CD player, AUX and USB ports. Unfortunately, the cars do not have Bluetooth.
Are the cars serviced regularly?
All our cars receive a quick service before each hire and have a full-service check at every 5000km.
Why is there a £20.00 fuel fee on my booking?
All our cars are delivered with £20.00 worth of fuel in them. This is to be paid upfront along with the car. Once paid for, the car can then be returned empty *
* the fuel fee is non-refundable.
Can I waiver the fuel cost?
The fuel fee is waivered only for pick-ups from the office in Kyrenia.
About Accident and/or Breakdowns
What do I do if I breakdown?
As with any car malfunctions are inevitable and sometimes unpredictable. If the car is giving you indication that there may be a problem, such a light coming on the dashboard, a warning coming up on the display screen or the temperature gauge rising, please pull over, switch off the engine and contact us via telephone immediately. We will then send roadside assistance to your location. Should you ignore any warnings and continue to drive the car you will be held responsible for any damage which may incur due to recklessness, as per our terms of CDW.
What should I do if I am involved in an accident?
You should call us immediately to inform us of the accident and your location. We will then send our team to you or contact the police for you. Should you drive away without notifying us or obtaining a police report from the site of the accident, you will be in violation of your rental agreement rendering yourself fully liable for the damages.
What is your emergency contact number?
The number is 0090 542 852 1920, this number is available 24/7.
About Airport Transfers
Do you provide transfers to and from Larnaca, Paphos and Ercan Airport?
We do provide private transfer services to and from all the airports in the country. You can see our prices for Larnaca Airport transfers on https://www.pacific-rentals.com/larnaca-airport-transfer.asp. For more information, please email us directly at firstname.lastname@example.org.
Will anything be needed from me while crossing the border in the taxi?
There are passport checks at the border, so you will need to show your passport/ID, but sometimes the customs officers perform random searches, your transfer driver will assist you for whatever is needed on the day.
Will the vehicle picking us up accommodate me and my family plus our luggage?
Our transfer vehicles are all 7-seater people carries, suitable for carrying 7 passenger and their luggage. The cars also come with refreshments, free Wi-Fi and can be fitted with baby or booster seats.
Border Crossing into South Cyprus
Can I cross the border with my hire car?
Border crossing is possible with your hire car. However, you will need to notify Pacific Rentals at the time of booking that you intend to visit South Cyprus with the car. Ford more info please see https://www.pacific-rentals.com/step-by-step-south.asp
Will the car’s insurance be valid in South Cyprus?
The car insurance will no longer be valid once the car crosses the border into South Cyprus. You will need to purchase insurance from the Greek border.
What type of insurance is available at the South Cyprus (Greek) Border?
You can only buy 3rd Party insurance at the Greek border, which means the hire car will not be insured in the event of an accident.
What do I do if I have an accident in South Cyprus?
Please contact us via telephone or WhatsApp immediately to inform us of the accident. Although we have no connections in South Cyprus, we can assist you along the process.
Driving in North Cyprus
Can I park anywhere?
There are designated parking lots in and around every city, they usually cost a small fee. You can also park in location without a yellow or double yellow line, just lookout for the parking sign in your area. Traffic police officers usually patrol and will write you a ticket if you are parked in the wrong place
Are there speed cameras in North Cyprus?
Yes, we have speed cameras on the main roads and within cities. They are clearly signed and will warn you when you are approaching one. You will see the speed limit of the camera indicated in the 3 warning signs before you approach the camera.
What do I do if I get a parking or speeding ticket?
A parking ticket will usually be placed between your windscreen and wiper, you will need to take that ticket to your local police station with your license and pay the fine, you will have 10 days to do this.
If you get caught speeding by a speed camera, this fine will come to our office, where we will provide the police with a copy of the rental agreement, your passport and license. They will then get in touch with you to issue the fine, you will again have 10 days to pay it once it is issued
What happens if I do not pay my fines?
The police will contact us for copies of your license, passport, and rental agreement, to which we are obliged to provide. They will then enter your details into their system and stop you at either the airport, border or harbour.
What are the general traffic rules in North Cyprus?
North Cyprus has Left-Hand Traffic (LHT). The traffic keeps to the left, and cars have the steering wheel on the right (RHD – right hand drive), putting the driver on the side closer to the centre of the road. Roundabouts circulate clockwise, giving way to traffic coming from the right.