Pacific Rent-a-Car Top FAQ

You can opt to pay via credit card or cash on the day or you can pay in advance through our secure online system, all data on the page is encrypted with 128-bit SSL technology to provide best possible data security.

The payment will be debited manually from our back office 1-3 days before your pick-up date.

We do not require any deposits for the booking.

If the car is returned earlier than originally booked, then we provide a 50% refund of the remaining days. However, our customers can also opt to have the full unused amount put into their account to use again on their next booking.

We have no cancellation fees; however, we would prefer to be notified of the cancellation at least 48 hours before your pick-up date.

Once we have placed the booking into our system and have reserved a car, we will send you a confirmation voucher containing your reference number via email, so please make sure to provide your email address correctly.

If you have booked in advance, it is possible to change your selected car group. All changes are subject to price change. By sending us an email at [email protected] you can change your car group. Please make sure you provide your reference number in the email. It is not possible to change your car group at the time of pick-up if it was not requested priorly.

Our minimum hire period is 3 days.

Our grace period is 3 hours. If your drop off time exceeds your pick-up time by 3+ hours, you will be charged an extra day.

The price provided includes the following.

• 24-hour rental
• Unlimited mileage
• 24-hour Roadside Assistance
• Full Insurance with CDW
• A full service before your hire
• Replacement vehicle in case of a breakdown

If you are considering a long-term rental, please email us directly on [email protected] we can provide you with more options suitable for your budget.

You can collect a car from Ercan Airport any day at any time, we are available for pick-up and drop off 24/7

Once you enter the airport, park the car in any free spot in the main parking area A. Remove all your belongings from the hire car, lock the doors and drop the key into the key box labelled “Pacific Rent A Car” Should you have locating this box, then please place the car keys under the drivers mat and leave all doors unlocked.

We do provide a delivery service to selected locations in North Cyprus, however certain locations may have a delivery fee. To see if your area has a delivery fee please visit https://www.pacific-rentals.com/delivery-charge.asp.

It is possible to have the car collected from your place of stay. All you have to do is park your car in a place accessible by our drivers, place the car keys under the drivers mat and leave the doors unlocked.

Deliveries start in the morning at 9am (09:00) and continue till 5pm (17:00). Early morning deliveries are done between 9-11am (09:00-11:00) as we usually have a busy schedule. Collections are done between 9am (09:00) and 7pm (19:00).

Our office is a 24-hour station, and we are open 7 days a week, so, it is possible to collect and return your car at our office at any time on any day.

All drivers must be present and show their passport/ID and licenses on the day. We do not accept pictures or photocopies of any of the required documents. Only persons written on the rental agreement will be permitted to drive the hire car.

We accept both national and international licenses, however, the license presented must be in English.

All our cars are Right Hand Drives (RHD), Cyprus has a Left-Hand Traffic, which means the traffic keeps to the left and gives way to the right on roundabouts. It is the same system as the United Kingdom.

All our cars have fully functional, radio, CD player, AUX and USB ports. Unfortunately, the cars do not have Bluetooth.

All our cars receive a quick service before each hire and have a full-service check at every 5000km.

The fuel fee is waivered only for pick-ups from the office in Kyrenia.

You should call us immediately to inform us of the accident and your location. We will then send our team to you or contact the police for you. Should you drive away without notifying us or obtaining a police report from the site of the accident, you will be in violation of your rental agreement rendering yourself fully liable for the damages.

The number is 0090 542 852 1920, this number is available 24/7.

There are passport checks at the border, so you will need to show your passport/ID, but sometimes the customs officers perform random searches, your transfer driver will assist you for whatever is needed on the day.

Our transfer vehicles are all 7-seater people carries, suitable for carrying 7 passenger and their luggage. The cars also come with refreshments, free Wi-Fi and can be fitted with baby or booster seats.

The car insurance will no longer be valid once the car crosses the border into South Cyprus. You will need to purchase insurance from the Greek border.

You can only buy 3rd Party insurance at the Greek border, which means the hire car will not be insured in the event of an accident.

Please contact us via telephone or WhatsApp immediately to inform us of the accident. Although we have no connections in South Cyprus, we can assist you along the process.

Yes, we have speed cameras on the main roads and within cities. They are clearly signed and will warn you when you are approaching one. You will see the speed limit of the camera indicated in the 3 warning signs before you approach the camera.

A parking ticket will usually be placed between your windscreen and wiper, you will need to take that ticket to your local police station with your license and pay the fine, you will have 10 days to do this.

If you get caught speeding by a speed camera, this fine will come to our office, where we will provide the police with a copy of the rental agreement, your passport and license. They will then get in touch with you to issue the fine, you will again have 10 days to pay it once it is issued.

The police will contact us for copies of your license, passport, and rental agreement, to which we are obliged to provide. They will then enter your details into their system and stop you at either the airport, border or harbour.

North Cyprus has Left-Hand Traffic (LHT). The traffic keeps to the left, and cars have the steering wheel on the right (RHD – right hand drive), putting the driver on the side closer to the centre of the road. Roundabouts circulate clockwise, giving way to traffic coming from the right.