July 2009

Sunday, 12 July 2009

TRNC Car Hire Customer Support

Pacific TRNC Car Hire, we value our customers and because we care so much about them we have put strict service standards and processes in place to make sure they get the best service possible. My team in customer support works hard to respond to every query we get from our customers, and while it may take us a few days to do that we strive hard to answer every one within a short period of time. Occasionally it takes longer for us to answer certain enquiries because of the nature of the question, but if you our customers have patience, we will get back to you.

I have read some comments from our customers about our service and TRNC car hire experiences; there were a few comments that disappointed me. While I understand why our customers said what they did about not receiving an answer to the query, it made me think about how we could improve our service. Explaining how our query process works was the best solution I could come up with and I hope that this really helps all of our customers when they are attempting to get a hold of us with their questions.

When you e-mail us at we will get back to you in 2 business days. If you do not receive this response, then we did not get your e-mail. The e-mail will have an enquiry number on it, and we ask that all future communication from you to us includes that number in your subject line. This will help us keep track of the queries we received and it will make it easier for us to get back to you with an answer to your question.

You should receive an answer to your query within two working days. If you have not received an answer from us by that time, we need to know about it. Additionally, if you have an outstanding query that we have not responded to, you need to contact us again – with the query number in the subject line – so that I know my team has not answered you. This helps us open up a dialogue with you and it will let us prioritize your query. We want to know about your problem and we want to get it resolved as quickly as possible. Your query will get our full attention.

Consider going to our Contact and FAQ Section of our website if you have a general question to see if your question has already been answered there. That will save you time in the long run. However, if the answer is not there, we invite you to e-mail us. Our e-mail once again is . My team and I are ready to answer all of your questions and help you solve any problems you may have. Please do not hesitate to contact us with all of your enquiries and let us try to make your next experience with us a pleasant one.

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