May 2009

Saturday, 2 May 2009

Welcome To Pacific Rent A Car – Let Me Help You

Thank you for visiting the Pacific Rent A Car website and learning about all of the rental car options we can provide you with. My name is Sue and I am the reservation manager for Pacific. About a month ago my friend Jayne went on maternity leave in order to welcome her newest family addition to the world, and in her absence I have taken on her role here at the reservation desk. So far my experience with Pacific has been the best and far more interesting than the job I previously held in my native Scotland. North Cyprus is a beautiful place to live and work, and during my month here I have learned quite a bit about the country, its people, and the many things you can see and do while you visit.

Pacific Rent A Car is owned and operated by Berkan. He worked with me during my training – the first two weeks in Jayne’s position – and he was patient and understanding as I learned the concepts behind our company and the new job I am responsible for. I have seen them treat their customers with the same patience and understanding when it comes to renting the cars in our fleet and solving the problems that arise. Let me illustrate for you what I am talking about.

About one week into the job we received a call from a young woman who was visiting North Cyprus and who had rented one of our vehicles. She rented from us a Ford Focus, and when she made the reservation she requested a child safety seat. This young woman made the reservation prior to my taking on the position, but I was here when the car was delivered to her and remembered her quite well when she came into the office to sign the rental papers. We, as always, picked her up at Ercan Airport.
Two days into her stay the Focus broke down on a very dark and deserted road around six in the evening.

The break down was a simple flat tire which she had no idea how to change. I could hear her child crying uncontrollably in the background, and between being on a deserted road at night by herself with her little one she was truly in a bad state. I spoke to her and kept her calm while Berkan dispatched one of our service personnel to the site. Within an hour they had returned and I helped her exchange her car for another model and sent her on her way. Throughout it all, Berkan,I treated her with respect and kindness.

We take pride in the service we offer all of our customers and we have received many formal letters and cards from previous customers who have been very happy with the service we offer here in North Cyprus. Yes, we have also had complaints with the majority of them complaining about the older vehicles in our fleet. While we understand that we cannot please all of our customers, it would not be professional for us not to try.

When you call me for a vehicle reservation I will do everything I can to get you the best rates possible and the vehicle of our choice from our fleet. You are the most important thing to Pacific Rent A Car, and North Cyprus is becoming more and more popular with tourists. If you need help getting from our offices to the airport or vice versa, we can help you. If you are going to visit this beautiful island nation, give me a call and let me help you get the hire vehicle that fits your needs.